Refund policy

Plain and simple: if something isn't right, we sort it. You have 7 days from delivery to ask for an exchange or return — unworn, tags on, original packaging.

Exchanges (size or colour)

Wrong size happens. Message us within 7 days of delivery at choose.hardline@gmail.com with your order number and the size you need. If it's in stock, we send Wakilni to swap it — they collect the original piece and hand you the new one at your door. The courier fee for a swap is $3–$5, the same as delivery.

Wrong item, or a defect

If we sent the wrong piece, or something is defective, tell us the day it arrives. We'll make it right — a replacement or a full refund — and the courier costs you nothing. That one's on us.

Returns & refunds

Changed your mind? Within 7 days, unworn with tags, we take it back. Wakilni collects it from your door — nothing to mail, no label to print. Once it's back and checked, we refund the item price. You paid cash at the door, so we agree the refund method with you directly (cash or transfer) — usually within a few days of pickup, not weeks. Delivery fees aren't refundable on change-of-mind returns.

Pre-order pieces

Pre-orders are sourced to order from Uniqlo. If we can't get your size, you pay nothing. Once delivered, the same 7-day exchange window applies.

Genuine, or your money back

Every piece we sell is original Uniqlo, sourced direct, tags on. If you ever doubt a piece is real, contact us — we'll show you where it came from, and if we can't prove it's genuine, you get your money back. That's the whole point of Hardline.

Questions? choose.hardline@gmail.com — we reply fast.